Privacy Policy
Last updated: March 17, 2026
At Visit Tena, we respect the privacy of users of our website and mobile application. This Privacy Policy explains how information related to the use of the platform is handled, in accordance with applicable laws in the Republic of Ecuador.
1. Identity of the Data Controller
Controller: Visit Tena
Website: https://www.visitatena.com
Contact email for requests and complaints: info@visitatena.com
2. Scope
This Privacy Policy applies to the website, the mobile application, and any forms, features, or digital services associated with Visit Tena.
3. Information We Process
Visit Tena does not collect or request unnecessary personal data. When a user chooses to create an account, the minimum information that may be processed includes:
- Email address
- Name or username, if requested by the platform
- Information voluntarily entered by the user in their profile or contact forms
Visit Tena does not request sensitive personal data, does not require financial information for ordinary use of the platform, and does not sell or commercialize personal data.
4. Purpose of Processing
The information that may be processed is used only to:
- Allow account registration and sign-in using email
- Manage user account access and functionality
- Respond to requests, inquiries, or messages sent by the user
- Maintain basic security and proper technical operation of the platform
- Improve the user experience of the website and mobile application
5. Lawful Basis and Data Minimization
Visit Tena seeks to process only the minimum information necessary for the provision of its digital services, applying principles of lawfulness, fairness, transparency, and data minimization.
6. No Sale or Commercialization of Data
Visit Tena does not sell, rent, assign, or commercialize users’ personal data to third parties. Personal information is not shared for unrelated advertising purposes.
7. Information Sharing
As a general rule, Visit Tena does not share personal data with third parties. If strictly necessary, information may only be processed by technology service providers supporting the operation of the platform, under reasonable security measures and solely for legitimate operational purposes.
Information may also be disclosed when required by a competent authority under applicable law.
8. Data Retention
Information associated with user accounts will only be retained for as long as necessary to keep the account active or to comply with applicable technical, operational, or legal purposes.
9. User Rights
In accordance with applicable Ecuadorian regulations, data subjects may request:
- Access to their information
- Rectification or update
- Deletion
- Objection to processing, when applicable
To exercise any of these rights, or to submit privacy-related requests, inquiries, or complaints, please contact: info@visitatena.com
10. Account Deletion
If a user has created an account within Visit Tena, they may request account deletion by emailing info@visitatena.com. Visit Tena will process the request within a reasonable period, subject to applicable legal or technical obligations.
11. Security
Visit Tena implements reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration, disclosure, or misuse.
12. Third-Party Links
The platform may contain links to third-party websites or services. Visit Tena does not control and is not responsible for the privacy policies or practices of such external sites.
13. Changes to this Policy
Visit Tena may update this Privacy Policy when necessary due to legal, technical, or operational changes. The current version will always be the one published on the official website.
14. Contact for Privacy, Requests, and Complaints
Any inquiry, request, or complaint regarding privacy, personal data processing, or the exercise of rights may be sent to: info@visitatena.com
Terms of Use
Last updated: March 17, 2026
These Terms of Use govern access to and use of the Visit Tena website and mobile application. By accessing, browsing, or using the platform, the user accepts these terms.
1. Platform Ownership
Visit Tena is a digital informational and technological platform related to tourism content, destinations, services, activities, and resources associated with Tena and its surrounding area.
2. Purpose of the Service
The platform aims to provide digital information, consultation resources, and functionality related to tourism promotion and user experience within Visit Tena.
3. Account Registration
Some features may require the user to create an account using their email address. The user is responsible for providing accurate information and for properly safeguarding their login credentials.
4. Permitted Use
The user agrees to use the platform lawfully, responsibly, and in accordance with these terms.
5. Prohibited Conduct
The following is not permitted:
- Using false or misleading information
- Attempting unauthorized access to systems, accounts, or restricted areas
- Interfering with the technical operation of the platform
- Using the platform for unlawful, abusive, or bad-faith purposes
- Copying, reproducing, or exploiting platform content without authorization, unless allowed by law
6. Published Content and Information
Visit Tena seeks to provide updated and useful information; however, it does not guarantee that all content will always be free from errors, omissions, or outdated information.
7. Third-Party Content or Services
The platform may display references, listings, links, or information about third parties. Visit Tena does not assume direct contractual responsibility for services provided by third parties outside the operation of the platform itself.
8. Intellectual Property
Unless expressly stated otherwise, the texts, designs, logos, structure, code, graphic elements, and other contents of Visit Tena are protected by applicable laws and may not be used without authorization.
9. Service Availability
Visit Tena may perform updates, adjustments, maintenance, or technical improvements that may temporarily affect the availability of the platform, without giving rise to compensation.
10. User Accounts and Deletion
Users may request account deletion by contacting info@visitatena.com, subject to applicable internal procedures and legal obligations.
11. Liability
To the maximum extent permitted by law, Visit Tena shall not be liable for damages resulting from improper use of the platform by the user, interruptions beyond its reasonable control, or third-party content and services.
12. Changes
Visit Tena may modify these Terms of Use when necessary. The current version will be the one published on the official website.
13. Contact, Requests, and Complaints
Any formal communication, request, complaint, or notice related to the use of the platform must be sent to: info@visitatena.com
14. Governing Law
These Terms of Use shall be interpreted in accordance with the laws of the Republic of Ecuador.